Shipping & Returns

Shipping & Returns

 

Order Processing and Delivery After you place an order, you will receive a confirmation by email and we’ll start to prepare your shipment. Please note that our working hours are between Monday and Friday 9-1 pm CET and the processing window excludes all holidays. We do not account for any delays caused by payment processing or item availability.  

Domestic Shipping (Spain) All orders are sent from Valencia, Spain, where we design and create all of our garments. The orders are sent via Correos with a tracking number. You will receive an email on the day of the dispatch with the tracking number corresponding to your order. To track your order, please follow the link in your confirmation email. 

International Shipping We ship worldwide with DHL Express and/or USPS depending on the destination. However, please note, oftentimes when shipping internationally there are additional customs and other import fees associated with the purchase. While we do all that we can to mitigate these fees to its customers, it is not responsible for the additional charges. The customer is solely responsible for these and any other fees.

Returns We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@lindylindy.com. Items sent back to us without first requesting a return will not be accepted. 

Bespoke items are final sale.

Expedited Shipping We offer expedited shipping at an additional cost that will be charged separately. To receive expedited shipping on your order, please inquire at hello@lindylindy.com.

Exchanges If you need to make an exchange, please contact us at hello@lindylindy.com within 7 days of delivery.

Refunds If your return is accepted, we will notify you once we’ve received and inspected your item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Taxes and Duties The prices displayed on the website do not include taxes. Once you proceed to checkout, the sales tax will be calculated into the total. Please note that all orders designated for shipment to countries outside of U.S. may be subject to local taxes, customs, duties, and fees determined by the countries import fees. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees. We do not have any control over the charges or delays and cannot predict what they may be. If an order is refused and returned to us, the shipping fees, unpaid tax, and duties will be deducted from the refund amount.  

Notice Lindy Lindy is not responsible for delays in shipping, delivery, lost/stolen packages, or any damaged items due to force of nature or other uncontrollable events. If your package has been lost or damaged, please contact the carrier.

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